Eligible products may be returned within 30 calendar days after confirmed delivery.

A return request submitted outside this period may not qualify for a standard preference-based return unless applicable consumer law requires otherwise.

Please contact Avenmirth™ Customer Care before sending any product back.

To help us review your request efficiently, please provide:

• Your order number.
• The name of the product you wish to return.
• The reason for the return request.
• Relevant photographs or videos where the request involves damage, a defect, missing components, an incorrect product, packaging damage or another fulfillment issue.

Except where an item is defective, damaged, incorrect, incomplete or otherwise protected by applicable law, an eligible standard return should generally be:

• Unused and in its original condition.
• Clean, unaltered and not intentionally damaged.
• Complete with its original parts, accessories, straps, cables, poles, fasteners, storage bags, manuals or other included components where applicable.
• Returned with the original packaging where reasonably possible.
• Accompanied by the applicable order number or other proof of purchase.

Outdoor equipment that shows material wear caused by use after delivery may not qualify for a preference-based return unless a verified product defect is involved.

Please do not automatically send merchandise to the Avenmirth™ business registration address.

After a return request has been reviewed and approved, customer support will provide the appropriate return destination and any applicable return instructions.

Returned parcels sent without authorization or to an incorrect destination may be delayed, rejected or unable to be properly associated with the original order.

Certain products may not qualify for a preference-based return because of customization, hygiene, safety, product integrity or other relevant considerations.

Examples may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as final sale or non-returnable before purchase.
• Items materially modified or altered after delivery.
• Products damaged through misuse, improper installation, improper storage, unreasonable exposure or use outside the product's intended purpose.
• Outdoor products that have been materially damaged through normal trip wear, abrasion, cutting, burning, weather exposure or accidental damage unrelated to a product defect.

These limitations do not remove any consumer rights that applicable law does not permit us to exclude.

Please inspect your order after delivery, particularly products that contain multiple components or accessories.

If a product arrives damaged, defective, incomplete, incorrect or materially different from its description, contact us promptly and provide your order number together with appropriate photographs or videos where relevant.

This may include situations such as:

• A tent, shelter or camping product arriving with missing components.
• A travel accessory arriving visibly damaged.
• Receiving a different size, model or product from the item ordered.
• A product arriving with a confirmed manufacturing or functional defect.
• A shipment being incomplete because of a fulfillment error attributable to us.

Once the issue has been reviewed and confirmed, we may provide an appropriate replacement, reshipment, refund or return solution without requiring the customer to bear additional costs caused by an error attributable to us.

Preference-based returns: where a return results from a change of mind, personal preference, incorrect customer selection, ordering the wrong size or model, or another reason not attributable to Avenmirth™, the customer is generally responsible for return shipping costs.

Product or fulfillment problems attributable to us: where we confirm that a product was damaged, defective, incorrect, incomplete or materially different because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original outbound shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise.

After an approved return arrives at the designated return location, the item may be inspected to confirm that the applicable return conditions have been satisfied.

Where relevant, we may check that outdoor equipment has been returned with the required components, accessories and included materials.

Once the return has been received, inspected and approved, Avenmirth™ will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, digital-wallet provider or other payment provider may require additional time to post the credit after the refund has been initiated.

Approved refunds are normally issued to the original payment method used for the applicable order.

If the original payment method cannot accept the refund, customer support may work with the applicable payment provider to determine an appropriate alternative where permitted and available.

Exchanges depend on product availability and current inventory.

This may be relevant where a customer requires another size, version, configuration or replacement product.

If a direct exchange cannot be arranged, we may ask you to complete an approved return and place a new order for the preferred item.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. However, cancellation cannot be guaranteed after processing, picking, packing, shipment preparation or dispatch has started.

No cancellation fee is charged for an order that is successfully canceled before fulfillment.

For questions involving a return, refund, exchange, cancellation, damaged outdoor product, missing accessory, incorrect shipment or other order issue, contact Avenmirth™ Customer Care.